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Terms and Conditions

  1. For the purpose of these terms and conditions the following words shall have the following meanings:
    (a) “The Company” shall mean CPH CIC.
    (b) “The Customer” shall mean the person or organisation for whom CPH CIC agrees to carry out works and/or supply materials.
    (c) “The “Engineer” shall mean the representative appointed by CPH CIC.

  2. HOURLY RATE WORK. The total charge to the Customer (if applicable) will consist of the cost of materials supplied by the Company and the amount of time spent by the engineer in carrying out the works (including all reasonable time spent in obtaining non-stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work. All charges are subject to VAT at the prevailing rate.
    We have the right to charge the hourly rate for diagnosis of plumbing or heating issues.
    Quoted work shall be given as a fixed price including Labour and Materials, any adjustment needed to our quote due to extra work having been asked for, will be requoted and issued to Customer before the extra work is carried out. Quotes will be held on file for 30 days.
    Material Collection.
    Collection of non-stock items is chargeable but:
    (a) Time must be kept to a minimum and reasonable
    (b) Only one Engineer will leave the job to collect parts.
    Invoices are due for payment immediately on Customer’s receipt of invoice. Unless otherwise stipulated on the individual quote.
    Our company will always intend to carry out the work on the date booked, if on very rare occasions this has needs be changed, we will advise the client of this change with as much notice as possible.
    Customers are allowed to cancel within 14 days of date of works booked in. If a deposit has been taken and the customer gives at least 7 days prior notice of cancellation before the works are to commence the full deposit will be refunded. If the Customer cancels without 7 days notice a partial refund will be given under the discretion of management
    The Customer shall accept sole liability to pay the Company’s invoice on completion of the work carried out.
    If the Customer cancels their instructions with less than 24 hours notice prior to any work being carried out or materials supplied, then the Customer may be liable for any related expenditure i.e. restocking charges.
    If, after the Company has carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall inform the Company, allowing the company opportunity to both inspect the work and carry out any necessary remedial works if appropriate. The Customer accepts that if he/she fails to notify the Company as above, then the Company shall not be liable in respect of any defects in the works carried out.
    The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:
    (a) Subject to misuse or negligence.
    (b) Repaired, modified or tampered with by anyone other than an engineer working for/alongside CPH CIC.
    The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
    The Company will not guarantee any work in respect of blockages in waste and drainage systems that the Company have not worked on.
    The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the Engineer.
    Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
    The Customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued to the Customer.
    Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
    Until such time as title in the such goods has passed to the Customer:
    (i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all, any or part of such goods in which title remains vested in the Company,
    (ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
    (iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods.
    Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
    The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
    The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
    These terms and conditions and all contacts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.
    Under the Community Initiative Company when funding is readily available free emergency works will be undertaken for customers over the age of 65 or who are registered disabled. Parts may be charged; this will be discussed if faults are found and need to be rectified. Emergency works are classed as:
    (i) no hot water
    (ii) no heating
    (iii) gas leak

  3. For the works to be carried out for free the property must be owned by the resident(s) who fall under our initiative. If the property is owned by a third party such as a landlord or property agent full costs will be chargeable.

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